Refund policy

At NEXT Care India, customer satisfaction is our priority. We are committed to delivering genuine, high-quality fragrance products. Please read our policy carefully before placing an order.

1. Returns

Due to hygiene, safety, and product integrity reasons, perfumes, deodorants, attars, room fresheners, and all other fragrance products sold by NEXT Care India are non-returnable once delivered.

We do not accept returns for:

  • Change of mind
  • Personal fragrance preference
  • Opened or used products
  • Products with damaged or missing original packaging
  • Incorrect orders placed by the customer

2. Replacement Policy

We offer a replacement only in the following situations:

  • You receive a damaged product.
  • You receive a leaking or broken bottle.
  • You receive an incorrect product.
  • You receive an incomplete order.

To request a replacement, you must contact us within 48 hours of delivery.

Mandatory Requirements

To process any replacement request, the following are compulsory:

  • Order ID
  • Clear photographs of the product and packaging
  • A complete, uninterrupted unboxing video recorded from the moment the sealed package is opened until the product is fully inspected.

Claims submitted without an unboxing video will not be eligible for replacement or refund.

The unboxing video helps us verify transit damage, missing items, or incorrect products and protects both our customers and our business from fraudulent claims.

After verification by our support team, an eligible replacement will be dispatched at no additional cost.

3. Refund Policy

Refunds are provided only under the following circumstances:

  • The ordered product is unavailable.
  • A replacement cannot be arranged.
  • The customer cancels the order before dispatch. In such cases, a cancellation fee equivalent to 5% of the order value will be deducted to cover payment gateway, transaction processing, and administrative charges. The remaining amount will be refunded to the original payment method.
  • Any other case approved by NEXT Care India after verification.

Approved refunds will be processed to the original payment method within 5–7 business days. The actual credit timeline may vary depending on your bank or payment provider.

4. Non-Eligible Cases

Replacement or refund requests will not be accepted if:

  • The request is raised after 48 hours of delivery.
  • The product has been used, opened, or tampered with.
  • The original packaging is missing.
  • The mandatory unboxing video is not provided.
  • The damage is caused after delivery due to customer mishandling.
  • The customer dislikes the fragrance or ordered the wrong product.

5. How to Raise a Replacement Request

Please contact our customer support within 48 hours of receiving your order and share:

  • Order Number
  • Registered Mobile Number
  • Clear product photographs
  • Complete unboxing video (mandatory)
  • Brief description of the issue

Once our quality team verifies your request, we will initiate the appropriate resolution.

6. Contact Us

For any assistance regarding your order, please contact our customer support through the contact details available on our website.